Shipping & Returns

Across the GCC

Aalya serves Bahrain, Saudi Arabia, the United Arab Emirates, Kuwait, Qatar and Oman. Actual delivery availability depends on the enabled destination and shipping service shown at checkout. If shipping is unavailable for your destination, the site cannot confirm that delivery option.

Delivery timing & charges

Applicable shipping charges are shown during checkout before order submission. Delivery estimates are estimates, not guaranteed dates. Preparation, carrier capacity, customs, holidays, weather or other events outside Aalya's control may affect timing. The current payment-pending submission is not a dispatch confirmation.

Dispatch and delivery estimates by destinationPending business confirmation

Customs / import charges and responsibilityPending business confirmation

Addresses & delivery attempts

Check your address and phone number carefully. Contact support promptly if you spot an error. Changes after dispatch may not be possible. If delivery fails because an address is incomplete or the recipient cannot be reached, support will need to confirm redelivery or return arrangements and any applicable costs before you agree to them. Mandatory consumer rights remain unaffected.

A damaged or incorrect piece

Contact support as soon as reasonably possible if a piece arrives damaged, faulty or different from your order. Include the order reference, a description and, where helpful, photographs of the item and packaging. Keep relevant packaging if practical. Requests are assessed in line with applicable consumer rights; photos or packaging are not intended to remove statutory remedies.

Return eligibility

The business has not yet approved a change-of-mind return window or detailed eligibility conditions. These must be confirmed before relying on a discretionary return. Proposed conditions may include pieces being unworn, unwashed and with their original tags. This does not limit rights for faulty, damaged or misdescribed goods.

Return request windowPending business confirmation

Change-of-mind return conditionsPending business confirmation

Items requiring special consideration

Where lawful and clearly disclosed before purchase, some personalised, made-to-order or hygiene-sensitive items may have restricted change-of-mind returns. No category-wide exclusion is confirmed in this draft. Any approved exclusions must preserve mandatory rights for defects or non-conformity.

Approved return exclusionsPending business confirmation

How to request a return

Use the Contact page to find the available support channel. Send your order reference, the item and reason for your request. Ask for confirmed instructions and a return destination before posting a parcel; do not send it to an unconfirmed address. If contact details are still pending, a working support route must be published by the business before this process can operate.

Return address and instructionsPending business confirmation

Return shipping costsPending business confirmation

Refunds & exchanges

The current checkout does not collect funds, so a payment-pending order has no online payment to refund. If payments are activated later, any amount actually collected and due for refund will be handled through the applicable payment arrangements, subject to consumer rights. Provider and bank processing times may vary; the approved refund timeframe is still to be confirmed. Exchanges are not currently offered as a self-service feature; availability and conditions require business confirmation.

Refund processing timeframePending business confirmation

Exchange availability and termsPending business confirmation